Effective Date: July 24, 2025
1. Introduction
Welcome to Regal Estate Group (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website, use our services, or interact with us in any other way.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, information that is collected automatically when you use our services, and information from third-party sources.
a) Information You Provide to Us:
- Account Information: When you create an account, we collect your name, email address, password, and, if applicable, your company name and role.
- Inquiry and Communication Data: When you fill out a contact form, inquire about a property, or communicate with our chatbot (“Rex”), we collect your name, email, phone number, and the contents of your message or conversation.
- Saved Information: We collect information on the properties and locations you save to your account for future reference.
- Booking and Transaction Information: When you proceed to rent a space, we collect information necessary to facilitate the transaction, such as your billing information. Please note that sensitive payment details (like full credit card numbers) are processed directly by our secure third-party payment processors.
- Blog Comments: If you comment on our blog, we collect your name, email address, and the content of your comment.
b) Information We Collect Automatically:
- Usage Data: We automatically collect information about your interactions with our services, such as the pages you view, your search queries (e.g., “Office in Jakarta”), features you use (e.g., the comparison tool), the time and date of your visits, and the duration of your sessions.
- Device and Log Information: We collect information from the device you use to access our website, including your IP address, browser type and version, device type, operating system, and unique device identifiers.
- Location Information: We may collect approximate location data based on your IP address to provide you with more relevant search results.
c) Cookies and Tracking Technologies:
We use cookies, web beacons, and similar tracking technologies to operate and personalize our website. These help us understand how you use our service, remember your preferences (like saved locations), and provide you with relevant advertising. For more information, please see our Cookie Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To operate our website, create and manage your account, process transactions, and provide you with the data and features you request, such as search results and location comparisons.
- To Communicate With You: To respond to your inquiries, provide customer support, send service-related announcements, and notify you of updates to our terms or policies.
- To Personalize Your Experience: To customize content and show you more relevant workspace listings based on your search history and preferences.
- For Marketing and Advertising: To send you promotional materials and information about our services, new locations, or blog content that may be of interest to you. You can opt-out of marketing communications at any time.
- For Security and Fraud Prevention: To protect the security and integrity of our platform, our users, and our business.
- For Analytics and Improvement: To analyze usage trends and user behavior to improve our website, develop new features, and enhance our service offerings.
4. How We Share Your Information
We do not sell your personal data. We may share your information in the following limited circumstances:
- With Property Owners and Managers: When you make an inquiry about a specific property, we will share your relevant contact information (such as name, email, and inquiry details) with the property owner or manager so they can respond to your request.
- With Third-Party Service Providers: We share information with trusted vendors and partners who perform services on our behalf, such as payment processing, cloud hosting, data analytics (e.g., Google Analytics), email delivery, and customer support services. These providers are contractually obligated to protect your data and are not permitted to use it for their own purposes.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order, subpoena, or government investigation.
- In Case of a Business Transfer: If Regal Estate Group is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption (such as SSL/TLS) to protect data in transit. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Rights and Choices
You have certain rights regarding your personal information, subject to local law. These may include the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete information.
- Erasure: Request that we delete your personal information (“right to be forgotten”).
- Restrict Processing: Request that we limit the way we use your personal data.
- Data Portability: Request a copy of your data in a machine-readable format.
- Object: Object to our processing of your personal data, particularly for direct marketing purposes.
You can manage your account information directly through your account settings. To exercise any other rights, please contact us using the information below.
7. International Data Transfers
Regal Estate Group operates globally, which means your personal information may be transferred to, stored, and processed in a country that is not your country of residence. We take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law, such as using Standard Contractual Clauses for data transfers.
8. Children’s Privacy
Our services are not intended for or directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Regal Estate Group
Velperplein 23-25 6811 AH Arnhem, Netherland
Email: info@regalestategroup.com
Via our Contact Page
